We would like your experience with us to be happy and satisfying. Therefore we double check every product we send. If you are purchasing a dress could you please indicate your girl’s age and height from SHOULDER TO TOE so that we can make sure we send the right size to you.
JH Collection will accept product returns for a replacement, repair or refund at our discretion if the goods provided was damaged and/or was not of acceptable quality.
If you have received a faulty product or a wrong size, please contact us via email on firstname.lastname@example.org
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
If your goods arrive faulty or damaged, we will at our discretion either provide a full refund or dispatch replacement goods as soon as possible after the faulty goods have been returned to us and confirmed by us as faulty. Goods claimed as faulty or damaged on arrival must be shipped to us within seven (7) days of receipt together with original packaging and receipt as proof of purchase in order to claim the refund or replacement. However the goods do not have to arrive to us within 7 days. You must pay the cost of shipping the goods to us, but we will pay the shipping cost of replacement goods to you.
If you wish to return goods because they fail to comply with the manufacturer’s warranties or the warranties under the Australian Consumer Law, please contact us and we will be able to advise you in regard to availability of a refund, exchange, repair agents or replacement of like product as appropriate depending on the product in question.
All returned goods must be unused, with original packaging and in saleable condition. Receipts must be valid and intact. All return shipping costs from the customer to us are to be covered by the customer.
Where a refund is given for any reason, payments made in cash will be refunded as cash and payments by credit card must be processed back onto the original credit card used by the customer via PayPal.
In accordance with Australian Consumer Law and our Site Policy, which is accepted by the customer at the point of purchase, we are not required to provide a refund if you make a wrong selection, or if you change your mind.